Your Order
Where
is my order number?
Your order number (or order ID) is located in the subject line on the
top of your order confirmation email. You may access your order number
by logging into My Account.
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How do I track my order?
Your order can be tracked by using the shipment tracking number and going
to the shipper’s website. Depending upon the shipper chosen, you
can track your order at:
www.usps.com
www.ups.com
www.fedex.com
www.dhl.com
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What if my order is incorrect?
If your order has not shipped, please send an urgent message to service@PatternBodyWash.com to stop your order. If it has shipped, we will honor our 100% satisfaction
guarantee.
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Why can’t
I use the phone to place an order?
We are a small company with limited staff, and in order to provide high
quality service, we have decided to only use email for communication.
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Our 100% Guarantee
What is Pattern’s
Guarantee?
We guarantee your 100% complete satisfaction on all of Pattern’s
body washes that are purchased on our website and at regular price.*
For this guarantee to be honored by us, you must return these products
within 30 days from date of purchase. Our full sized trial kit is included
in this 100% Guarantee.
To schedule a return, you must request a return authorization for a refund to be processed. You may contact service@PatternBodyWash.com.
*Due to the discount that is given on autoship
orders, Pattern’s
Guarantee does not apply to autoship purchases. It seems reasonable to
us that if you are buying on autoship that you are satisfied with the
product and that is why you have chosen to purchase a replacement bottle
every month. For this reason, we will not refund these purchases.
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What
are the terms of the 100% Guarantee?
• Refunds are good for product purchased within 30 days of the date
of purchase.
• Customers must request a return authorization for their refund
to be processed. You may contact service@PatternBodyWash.com.
• Refunds shall include the entire customer cost, less shipping
and handling of products purchased through www.patternbodywash.com.
• This offer is not good for products purchased through retail stores or
their online sites.
• Guarantee is nullified should the customer accept new product
offers or product upgrades.
• Please see and review all promotional materials carefully.
• Refunds can take up to two weeks to process from the date the
package is received by our warehouse.
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Why does the Guarantee not include autoship?
Due to the discount that is given on autoship orders, Pattern’s
Guarantee does not apply to autoship purchases. It seems reasonable to
us that if you are buying on autoship that you are satisfied with the
product and that is why you have chosen to purchase a replacement bottle
every month. For this reason, we will not refund these purchases.
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What are the terms of autoship?
• You may cancel at anytime, with no cancellation fees.
• Product does not need to be returned for cancellation.
• Cancellation must be given 5 days prior to scheduled shipment date with
a confirmation of receipt.
• Automatic shipments do not carry
our 30 day money back guarantee.
• Cancellations should be submitted by emailing service@PatternBodyWash.com.
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Returns
How do I return an item?
If you are not completely satisfied with your purchase of regularly priced
product or our full sized trial kit, please return it to us for a full
refund of your purchase price. We do not refund shipping costs.
You must receive a Return Authorization and Approval before returning any product. For questions, please email: service@PatternBodyWash.com
Mail
ALL Returns To:
Pattern LLC - Warehouse
RETURNS DEPARTMENT
22100 E. 26th Avenue - Unit 100
Aurora, Co 80019 U.S.A.
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Can I get a refund?
If you are not satisfied,
for any reason, contact us to schedule a return. Once we receive the
product from you, we will credit your purchase price. If you have additional
questions on returns, email us at service@PatternBodyWash.com
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What is your return policy?
You must receive a Return Authorization and Approval before returning
any product. For questions, please email: service@PatternBodyWash.com.
We recommend that all
returns be shipped with a carrier that can provide tracking and
insurance. Pattern can not be held accountable for packages lost during
the return process. You can expect your return to be process within
two weeks from the date we receive the item. If Pattern makes a mistake
in the processing of your order, please contact us at service@PatternBodyWash.com
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How long do I have to make a return?
All returns must be received by Pattern within 30 days
of delivery date. We think 30 days is enough time to have tried
the product and confirmed whether or not you like it.
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Shipping
How much is shipping?
All shipping rates are determined by your order and are viewable in the
shopping cart before purchase.
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How do I get free shipping?
Buy $80 or more of regular priced products and receive free UPS Ground
shipping. This offer is only available to residents of the United States.
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What are my shipping options?
For security, ease of use, and tracking we only use UPS.
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Do
you ship outside of the United States?
Yes. We can ship almost anywhere in the world. Although remember that
you are responsible for any duties, local laws, VAT or taxes on an international
shipment.
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Where do I track my package?
Your order can be tracked by using the shipment tracking number and going
to the shipper’s website. Depending upon the shipper chosen,
you can track your order at:
www.ups.com
After confirming your order, you will receive an
email stating the tracking number for your order. This tracking number
can then be used to track your order at the shipper’s website.
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Site Feedback
Order Status / Customer Service General Info Retailer or Distributor Questions Website Issues |
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Payment/Coupons/Gift Certificates
What are your
methods of payment?
We accept Visa, Master Card, Discover, Amex and PayPal.
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Is
Pattern's store secure?
Our online store uses 128 bit SSL encryption which is the standard for leading
ecommerce businesses. This connection is constantly monitored by a leading ecommerce
security company. When your browser recognizes this secure link, it will acknowledge
a secure link with a reference to our partner, www.intantssl.com or their “COMODO – Authentic
and Secured” logo..
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How do I use a coupon code?
You enter the code in the coupon code box upon check out.
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Explain the gift certificate process?
A gift certificate can be found in the store and ordered as you would
any product. Simply add a gift certification to your shopping cart,
enter the quantity needed, and after check out, we will send you and
the recipient a gift certificate code, a custom message and instruction
on use.
Upon use, the certificate amount will be deducted from the order amount. If all of the gift certificate is not used, you may go back and use the rest later.
Gift Certificate expires one year after date of
purchase.
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My Account
How do I make changes to my account?
Log into My
Account.
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Forget your password?
Retrieve
Password
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Product Information
Why do you use one name for
your products when they are blends?
We name our body wash with one name to make it simple, yet technically
they are essential oils and plant extracts blends. All of the oils and
extracts used in our blends are listed on the label. The exact individual
percentage of a specific oil or extract is confidential. We believe that
these combinations bring out the best qualities of each specific oil
or extract and also make the best fragrances.
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What is your policy on recycling?
Our bottles are HDPE #2 and may be recycled with similar plastics. We
are trying to find a similar 80% post consumer waste bottle. If you
know a supplier, let us know at info@PatternBodyWash.com
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Why don’t
you use organic ingredients?
In beauty products, there is a lot of misunderstanding on the meaning
of organic. While in foods, the term organic is highly regulated, in
beauty there is much less regulation and standards. These are only
some of the issues that concern us.
We believe that the organic movement is honorable, and we will use organic ingredients in our products whenever possible and when we can be confident that it means something significant. We do not claim organic ingredients in our products.
You can always expect our products to use natural
ingredients, gentle cleansers, essential oils and plant extracts, and
no artificial chemicals, colors or dyes.
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Ingredients Glossary
Aloe Barbadensis Leaf Extract - An extract that hydrates and nourishes
skin and hair.
Ammonium Laureth Sulfate - A gentle surfactant.
Chamomilla Recutita - A soothing extract herb with antioxidant properties.
Chlorphenesin - An alcohol used as a preservative in cosmetics. When chlorphenesin is combined with other preservative actives, overall performance is boosted.
Cocamidopropyl Betaine - Used in cleansers, shampoos, bubble baths and liquid hand soaps to provide good foaming and foam liquid stabilization with excellent wetting properties. Compatible with anionic, cationic, and nonionic surfactants.
Decyl Glucoside - An extract from corn with exceptional foaming power. Non-toxic, Non-irritating and will not block the pores.
Dimethicone Copolyol - A complex of natural silica that acts as a spreading agent for easy product application and also functions as a moisturizer.
Geranium Maculatum Extract - An extract know for its astringent properties
Glycerin - Serves as an emollient, humectant, solvent, and lubricant in personal care products.
Glycol Distearate - A form of various alcohols containing two hydroxyl groups. It is a common ingredient in cleansers and shampoos.
Guar Hydroxypropyltrimonium Chloride - Imparts conditioning properties to cleansers, shampoos, body care and after-shampoo hair care products.
Lavandula Angustifolia Extract - Primarily a fragrance ingredient, though
it may have antibacterial properties.
This is a naturally derived fragrance and aromatic benefits
PEG-150 Distearate - Thickening agent
PEG-30 Castor Oil - Emulsifier, softener, dispersant, lubricant, solubilizing agent and rewetting agent.
Phenoxyethanol - An organic chemical compound that retards spoilage, whether from microbial growth or undesirable chemical changes.
Saponaria Officinalis Extract - A natural cleansing agent
Simmondsia Chinensis - (Jojoba) Seed Oil An extremely fine, non-greasy and hydrating oil derived from the desert shrub Simondsia Chinesis. Jojoba Seed Oil creates a protective layer of moisture.
Sodium Coco Sulfate - Sodium Coco Sulfate is a naturally derived alternative to Sodium Lauryl Sulfate. It is derived from pure coconut oil.
Tocopheryl Acetate (Vitamin E) - Considered
an antioxidant superstar and it’s great for the skin.
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Solutions for You
Skin type
If your skin is dry, we recommend our moisturizing wash formulas (Citrus,
Cucumber and Nutmeg), and of course our Sage body lotion.
If your skin is oily, or to remove sweat and dirt, we recommend our cleansing wash formulas (Black Pepper, Eucalyptus and Sage)
All of our formulations are
pH balanced to not strip or dry the skin, Black Pepper, Eucalyptus and
Sage also offer antiseptic properties.
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Body, face & hair
Our moisturizing formulas (Citrus, Cucumber and Nutmeg) have a slightly
higher pH and added emollients which make them effective as a cleanser
for body, face and hair.
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Climate
During hot summers or cold dry winters, we recommend our moisturizing
formulas (Citrus, Cucumber and Nutmeg).
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Activities
For active people, or post work-out and yoga, we recommend the cleansing
formulas (Black Pepper, Eucalyptus and Sage) to remove sweat and dirt
from the skin. Both of these formulations are pH balanced to not strip
or dry the skin, and also offer antiseptic properties.
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Company Contact
Order Status / Customer Service General Info Retailer or Distributor Questions Website Issues |
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Product Return Address:
(Note on Returns: You must receive a Return
Authorization and Approval before returning any product. For questions,
please email: service@PatternBodyWash.com)
Products Mailing Address: Pattern LLC - Warehouse |
Main Office Mailing Address: Pattern
LLC - Corporate Office |
Jobs
At this time, we have no job openings.
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Why no phone number?
We are a small company with limited staff, and in order to provide high
quality service, we have decided to only use email for communication.
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For hair, face & body, we use gentle, moisturizing cleansers that do not dry the skin. Made with the finest fragrances, essential oils and plant extracts.
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