We want you to be completely satisfied with your purchase. If you are not satisfied,
for any reason, we ask you to return the product to us and we will give you a refund
for your cost of the product.

100% Satisfaction • No Questions Asked, Money Back Guarantee

What is Pattern’s Guarantee?
We guarantee your 100% complete satisfaction on all of Pattern’s body washes that are purchased on our website and at regular price.* For this guarantee to be honored by us, you must return these products within 30 days from date of purchase. Our full sized trial kit is included in this 100% Guarantee.

To schedule a return, you must request a return authorization for a refund to be processed. You may contact service@PatternBodyWash.com.

*Due to the discount that is given on autoship orders, Pattern’s Guarantee does not apply to autoship purchases. It seems reasonable to us that if you are buying on autoship that you are satisfied with the product and that is why you have chosen to purchase a replacement bottle every month. For this reason, we will not refund these purchases.

What are the terms of the 100% Guarantee?
• Refunds are good for product purchased within 30 days of the date of purchase.
• Customers must request a return authorization for their refund to be processed. You may contact service@PatternBodyWash.com.
• Refunds shall include the entire customer cost, less shipping and handling of products purchased through www.patternbodywash.com.
• This offer is not good for products purchased at retail or through affiliated web sites.
• Guarantee is nullified should the customer accept new product offers or product upgrades.
• Please see and review all promotional materials carefully.
• Refunds can take up to two weeks to process from the date the package is received by our warehouse.

Why does the Guarantee not include autoship?
Due to the discount that is given on autoship orders, Pattern’s Guarantee does not apply to autoship purchases. It seems reasonable to us that if you are buying on autoship that you are satisfied with the product and that is why you have chosen to purchase a replacement bottle every month. For this reason, we will not refund these purchases.

What are the terms of autoship?
• You may cancel at anytime, with no cancellation fees.
• Product does not need to be returned for cancellation.
• Cancellation must be given 5 days prior to scheduled shipment date with a confirmation of receipt.
• Automatic shipments do not carry our 30 day money back guarantee.
• Cancellations should be submitted by emailing service@PatternBodyWash.com.